REFUND POLICY

Returns

Loca Bella believe that all of the Labels we stock are nothing but divine and are confident that you will also think so. However, we do understand that occasionally you may not be 100% happy with what you have chosen online, so we are happy to offer the following:

We will offer an EXCHANGE on FULL PRICED MERCHANDISE that is returned within 7 days from receipt of purchase and 14 days for international customers, on items that HAVE NOT BEEN WORN, ALTERED OR WASHED and are in the original packaging and have the original tags attached. Due to health regulations, no returns will be accepted on underwear, swimwear or pierced jewellery unless the product is deemed to have a manufacturing fault. Please note any authorised returns after the 7 days will incur a 5% re-stocking surcharge.  All transactions must be completed in full before an exchange is processed. 

Loca Bella are not always privy to brand promotions and or sale events ahead of time.  If you have made a full price purchase and it qualifies for a promotion with in 5 working days we will deduct the extra percent off the price you paid.  Please email or call, and please be kind with your words and requests. 

All full price items paid through Afterpay or Zippay are eligible for an exchange only within 7 days from receipt of purchase but must be of the same value. 

Sale items (including WAREHOUSE TAB ITEMS / PROMOTIONAL / FLASH SALE AND FINAL SALE), gift vouchers, swimwear, accessories, intimates, handbags, hats, jewellery & layby items cannot be exchanged/refunded or credit note given. Loca Bella also reserves the right to offer an exchange if the return does not comply with all of the above. If the return does not meet the above you will be required to pay the extra shipping & handling charges for the item to be returned back to you. If you wish to make an exchange the extra shipping charge will be at your own cost and if you have received free shipping, the original shipping cost will be deducted from your exchange amount.  You are however entitled to a refund should a replacement not be available if the item you have received has an authorised fault that you were unaware of at the time of purchase.  Please be advised that all / any shoes that are in our final sale section are there due to age. There will be a high probability that they have been tried on in store, so may have marks on the souls, or the inside of the shoe.  If you do have any concerns about shoes in our final sale section, we strongly recommend you contact us before purchasing as unless deemed faulty by the manufacturer, they are unable to be retuned.

Loca Bella strongly recommend that you return the product via Australia Post WITH a lodged tracking number. You must pre pay all returns postage, you assume any risk of lost, theft or damaged goods during transit and therefore advise you organise shipment registration of insurance with Australia Post. It is advised that items be returned via registered or express post and packaged well. Loca Bella reserves the right to refuse to accept, and to return, parcels that arrive COD or have More to Pay stamped on them.

Online Store credits expire 12 months from date of issue and can only be used to purchase in store or call us on +61 417 447 760 for over the phone purchases. Postage charges will apply on all exchanges.

FAULTY ITEMS

If you believe you have received a faulty item & proof of this can be shown please contact Loca Bella immediately for further instructions. Please note it is at the manufacturer’s discretion to deem an item faulty. In relevant cases, you may receive a repair or replacement complimentary. If neither option is possible, then a full refund will be issued. PLEASE NOTE: Shipping and handling charges are non-refundable on items NOT deemed faulty and items that have been damaged from wear and tear are not considered to be faulty.

Due to the many variations in monitors and browsers, colours may appear different on different monitors.  Computer monitors are not all calibrated equally and colour reproduction on the internet may not be precise.  Since it is not possible to guarantee colours are the exact match to what you may believe it to be, please be advised that this will not be looked upon as a manufacturing fault, therefore returns will not be accepted due to colour variances.  

Camilla garments are enriched with hand made embellishments, beads, sequins & crystals.  These are applied by hand and differences between garments are unavoidable and some embellishments may come off the garment. This is not deemed faulty.

These products have been individually printed. Irregularities and gentle shading impart the product with a distinctive individuality and enhance its value as a textile art form.  They are not considered defects.  Due to the fine fabrics, please take care when wearing jewellery as they may snag. Have fun when wearing your garment as it has been made with lots of love!

How Do I Make an Exchange

Send an email immediately to hello@locabella.com.au to notify us of your intent to exchange and please keep in mind the 7 day exchange policy or 14 days for international customers. Include your contact details as well as information regarding the item you are exchanging such as the brand name, size, colour and date of purchase. Also please advise whether you wish to exchange the item immediately or receive a store credit. You will be issued with a Return Authorisation Number (RA#) to write on a copy of the invoice being returned with goods.

It is the customer’s responsibility to ensure the goods are returned on time and sent using a viable postal or courier option with a tracking service, at their expense. Loca Bella reserve the right to refuse any return that is received without prior authorisation from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorised returned item, return shipping and handling costs will be passed on to the customer.

Where Do I Send My Return?

Please send the item with its original tags attached and a copy of your invoice to:

LOCA BELLA

PO BOX 4 

FULHAM GARDENS SA 5024

Please include your full name, shipping address, RA number and contact number. Notify us by e-mail (hello@locabella.com.au) once you have sent the item and provide us with the registered or express post tracking number.

POST / DELIVERY TIMES

Loca Bella only use Australia Post Express Bags with tracking number.

Please ensure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.  Please also ensure your order is correct at the time of purchase as once you have paid for it we are unable to make any changes. 

Our delivery time starts from the moment an order is accepted and includes up to a 24 hour period where your order will be processed and dispatched. Please note it can take longer during our sale periods (and postage charges may apply), long weekends, Easter and/or Christmas times where it may take up to 72 hours dependent on public holidays and how busy we are.  During these busy time’s we employ extra staff to help process your online order, to ensure we have the best chance possible of your order being sent to you within a 48 hour period.  

Once orders are dispatched, it may take up to 4 days to arrive for all Australian Orders. These times will depend on if you are located within an Australia Post next day delivery area. Please be advised that delivery times once they leave Loca Bella are beyond our control. Your parcel will be able to be traced through the Australia Post website.

For International Orders it can take up to 14 days depending on your location.

You will receive an email once your order is dispatched with tracking information. Please be advised that Loca Bella uses Australia Post for our domestic and international shipping routes.

The above delivery date information or time specified by us is a best estimate only and Loca Bella will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. All orders are subject to availability.

If you require insurance for your parcel please feel free to contact us at hello@locabella.com.au for a quote.

Australia Shipping Rates Express post are $15.00 per order under 299.99 (with the exception of FINAL SALE items, which attract a flat Express Post charge of $15 per order)

Australia Shipping Rates Express post are $17.00 per order with signature on delivery

Footwear sent in the box express post $25.00

International Shipping Rates are as per each individual order and are chosen by the customer at checkout

Taxes and duties

Loca Bella unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees, which may be, imposed rest with the customer.

Please contact your local customs office for more information regarding taxes and duties payable in your region.